Hobart is a large commercial catering equipment specialist which has recently taken up Cybit’s Fleetstar-Online to help to increase the attendance rate to jobs and increase productivity. So far this has been a great success with around a 15% increase per engineer for the attendance to jobs since the new system was introduced.
The Fleetstar-Online is well and truly paying its way in the company, but how is it achieving this. The Fleetstar-Online product uses a handheld device which each engineer carries. This helps to collect information about each job. By keeping bang up to date with which jobs have been completed and where engineers are currently located the system allows managers to better organise the work that needs to be done.
When circumstances change and new jobs arrive the Fleetstar-Online will help to keep on top of the situation and avoid allocating jobs to engineers who are unlikely to get to them. This helps to increase customer service, decrease wasting time and increase productivity. These are all benefits which are worth their weight in gold.
Hobart have been using vehicle tracking from Cybit since 2006 and are well aware of the benfits it brings to a business, but Fleetstar-Online takes it a step further.
